The following information is for CLASS 2.1 Print Shoppe Goods
Each product you see in our Class 2.1 P.S. Goods catalog is made upon purchase for sustainability reducing waste—once you place an order, we produce it especially for you.
We’re doing our best to get your orders out on time, but during unprecedented times delays can happen. We work with production partners and shipping carriers who are seeing industry-wide disruptions because of the impacts of Covid-19.
Statement about shipping delays
While we’re happy ecommerce is booming, it doesn’t come without its struggles. Shipping carriers in North America are tackling the large number of incoming orders, and millions of shipments are stuck in distribution centers, leading to industry-wide shipping delays and your orders being late.
Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. Sometimes the tracking info won’t change for over a week until the item is scanned, or even up to the point of delivery. For example, we have orders that were handed over to a carrier on December 3, but were scanned by them only on December 10. Know that your orders aren’t lost—they’re still being processed by the carriers.
Statement about late orders
We know that receiving late holiday gifts and other orders is disappointing and frustrating for everyone. Thank you for your patience while dealing with the industry-wide shipping delays.
During busy holiday seasons (or during world crises like with Covid) tracking links may take longer than usual to update, with shipments being stuck in pre-transit. Sometimes the tracking info won’t change for over a week until the item is scanned by the carrier, or even up to the point of delivery. This doesn’t mean that your order is lost, but that it’s still being processed by the carrier—the overload of shipments means shipping carriers are slower to register and ship your orders from their distribution centers.
If you haven’t received your order after [15 days], get in touch with us. Let us know about your delayed shipment and we’ll check it out. We may ask you to wait a few more days to receive the order.
Evergreen statement about production times
Each product you see in iSoHealthy’s Class 2.1 Print Shoppe catalog is made upon order to avoid overproduction., which means that when you place your order, it takes a few days for the product to be made, and then it’s sent out to you.
You can check out our delivery times on the Class 2.1 PSG Policy page.
Contact Information
For inquiries, Contact Us.