The following information is for CLASS 2.1 Print Shoppe Goods
Class 2.1 P.S. Goods are ‘printed upon order’ for sustainability to reduce waste. Your printed goods are done on a one-by-one bases by human hands loading the printing press; furthermore, some items are printed on fabric then cut-and-sown together by human hands all on a one-by-one basis. They consist of shirts, jackets, leggings, hats, home goods, mugs, stationary, and so forth.
DELIVERY
When will I get my order?
Usually, it takes 2–8 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–6 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
[Covid-19] When will I get my order?
The fulfillment times for our designed printed merchandise may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
During Covid-19, we don’t ship to the following countries: Brunei, Chad, Cuba, Laos, Liberia, Libya, Madagascar, Mauritius, Mongolia, Myanmar, Panama, Seychelles, Sierra Leone, Solomon islands, Tajikistan, Timor-Leste, Turkmenistan, Yemen. We suspect this is temporary.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! Fulfilled, made and delivered, in the same region of order.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ORDERS
How are your products made?
We work with printing companies that make and ship our customer orders. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
To help us resolve this for you quickly, please provide photos of the damaged product (in natural lighting), your order number, and any other details you may have about your order.
RETURNS
What’s your return policy?
We don’t offer returns and exchanges, BUT if there’s something wrong with your order, please let us know by contacting us.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us within a weeks’ time with photos of wrong/damaged items and we’ll sort that out for you. For greater detail on refunds/non-refundable, please read our Class 2.1 PSG Return Policy.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every Print Shoppe item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know by contacting us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Contact Information
For inquiries, Contact Us Here.